Refund policy

Cancellation and Refund Policy for Consumable Food Products

 

Effective Date: 22-10-2024

 

Thank you for your purchase! We want to ensure you are completely satisfied with our products. Please read our cancellation and refund policy carefully before placing your order.

 

1. Cancellation Policy

 

Order Cancellation: Once an order is placed, you may cancel it within 1 hour of submission for a full refund. After this period, we cannot guarantee cancellation due to our commitment to process orders quickly to maintain our delivery schedule.

 

Notification: To cancel an order, please contact our customer service team at our email provided, with your order number.

 

2. Refund Policy

 

Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 24 hours of delivery. We will require photographic evidence of the damaged item and will initiate a full refund or replacement at no extra cost.

 

Incorrect Items: If you receive the wrong product, please notify us within 24 hours of delivery. We will issue a full refund or send the correct item, whichever you prefer.

 

3. Return Policy

 

No Returns: For health and safety reasons, we are unable to accept returns of consumable food products once they have been delivered.

 

4. Refund Process

 

Processing Time: Once your refund request is approved, it will be processed within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

 

5. Contact Information

 

For any questions or concerns regarding your order, cancellation, or refund, please contact us at:

 

Email: care@intignishealthcare.com

Hours of Operation: Monday to Friday 10:30 Hrs to 17:00 Hrs

 

Thank you for your understanding, and we appreciate your business!